Archive Monthly Archives: November 2020

[Guest Blog] We will remember! The importance of great customer service

Author: Terry FreedmanTerry freedman is a freelance ed tech writer and consultant. He blogs at ICT & Computing in Education, and tweets as @terryfreedman.   Now that we’re in another lockdown, with all the difficulties that entails – staff on furlough or “let go”, orders drying up – customer retention becomes even more important than usual. […]

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[Guest Blog] How digital technology can improve mental health and wellbeing

Author: Terry FreedmanTerry freedman is a freelance ed tech writer and consultant. He blogs at ICT & Computing in Education, and tweets as @terryfreedman.   There has been quite a bit of research carried out concerning the effects of technology on health, mental health and wellbeing. Although the picture is not 100% positive, there seems to […]

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